How can I report a false positive detection to the AVG Virus Lab?

As the risk of cyber crime is gradually increasing, people are being more serious toward device and data protection and so is AVS, the security software company. Offering users the android protection, AVG for Android has been giving top-end protection to personal data saved on phone’s memory.

avg.com/retail

Users with AVG retail registration get a safe browsing experience. The software detects and blocks unsafe web pages and if not so, you surely get notified about the unsafe page or application. In many cases, AVG AntiVirus for Android may discover and mark a clean file as malware that are not actually reported to be any virus or risk for you Smartphone. When you experience such a case, it is recommended to report false detections to AVG Virus Lab from the scan results screen.

For this, you can get AVG support to get the problem fixed via third party experts. Else, follow the steps as mentioned below.

Steps to report a false detection to AVG Virus lab:

  1. Launch the AVG app by taping on the icon
  2. Hit the three dots icon given right next to the file that you want to report
  3. Select and mark the Report as false positive option
  4. Type the description of the issue if you wish to, and enter your e-mail address (the step is not mandatory, you can skip the description)
  5. Tap Send to complete the process

The repost has been sent and if you do not get any confirmation, get in touch with AVG customer support to know about the status. If you are not sure about the subscription validity of the antivirus software, visit avg.com/retail and login to your account using the associated login credentials. Go to your profile to know product and subscription details.

If the validity of the product has expired or is about to cross the period, making sure you renew the subscription to maintain the protection of your android device. Users who are encountering any sort of trouble with the security software may call on AVG support toll free number to receive assistance from experts.

James Enrique holds the degree of M. Tech from the University of Nottingham and his keen passion towards technical writing has given him new achievements. His passion for writing on technologies and latest devices has indeed made the interface to any device much easier for users. He enjoys writing about the Avast, McAfee and AVG Antiviruses along with all the errors associated with them.

Leave a Reply

Your email address will not be published. Required fields are marked *